Getting started and getting the basics right
Simple to understand and straightforward to implement, ITSM Goodness is simple, and inclusive, and leads you to fast successful results. Getting the basics right means:
•‘Getting real’–delivering practical successful solutions
•Ensuring ITSM focus is on customer experience and business outcomes
•Delivering value from ITSM projects and operations
•Making sure that IT is able to protect as well as innovate for its customers
•Cutting through the mass of industry output to focus on key messages
Take a look at the attached PDF for a deep dive into each of the 7 steps as well as some practical guidance.